Terms & Conditions
This page lays out the rules for using services from Princes Dock Digital. It's important stuff, so please have a read. If anything's not clear, just ask. When you use our website or services, you agree to these terms.
Who We Are
When we say 'Princes Dock Digital', 'we', 'us', or 'our', we're talking about Princes Dock Digital, a business based at 12 Princes Dock, Liverpool L3 1DL, UK. We provide digital marketing and sales funnel help to businesses.
What We Do
We offer expert advice and practical help with digital marketing and automating sales funnels. This means things like sorting out your online advertising, making your website work harder for you, and setting up systems so you don't miss out on sales. We aim to get you real results without the fuss.
Using Our Website
You can use our website to learn about our services and get in touch. Please use it fairly and legally. Don't try to hack it, spread viruses, or do anything that messes with how it works for others. All the content on our website (like text and pictures) belongs to us or we have permission to use it. Please don't copy it without asking.
Our Services & How They Work
When you agree to work with us, we'll put together a clear plan for what we're going to do. We'll agree on the scope of work, timescales, and what you can expect. We aim to be clear and upfront about everything. If something changes during a project, we'll talk to you about it and agree on the next steps.
Payments & Fees
We'll always give you a quote for our services before we start. This will be clear and cover everything agreed upon. Payments are usually made in stages or upfront, depending on the project. We'll send you an invoice, and we expect payments to be made on time as agreed. If payments are late, we might pause work until it's sorted.
Your Bit to Play
For us to do our best work, we need a bit of help from you. This means giving us all the information we ask for, making decisions on time, and giving us access to your accounts or systems if needed. If you're slow with things, it might hold up the project, and we can't be held responsible for those delays.
Our Promise to You
We promise to do our work professionally and with reasonable care and skill. We'll try our best to meet agreed deadlines and achieve the goals we set together. We're here to give you practical, honest advice that genuinely helps your business.
Limits on What We're Responsible For
While we do our best, we can't promise that our services will always deliver specific outcomes, as many things are outside our control (like changes in search engine rules or your market). We're not responsible for any indirect losses or lost profits that might happen. Our total responsibility to you will be limited to the amount you paid us for the service in question.
Your Stuff & Our Stuff (Intellectual Property)
Any existing materials you give us remain yours. Anything new we create for you (like marketing plans, funnel designs, or reports) becomes yours once you've paid us in full. We still hold the rights to our own general methods and tools we use to do our job.
Keeping Things Quiet (Confidentiality)
We promise to keep your business information confidential and won't share it with others unless you give us permission, or we're legally made to. We expect you to do the same with any of our private information.
Changing Your Mind or Cancelling
If you need to cancel a service or project, please let us know in writing as soon as you can. Depending on how far along the project is, you might still need to pay for work already done or for any materials we've bought. We'll be fair about it. If we need to change or cancel a service, we'll tell you straight away and discuss the options.
The Law That Applies
These terms and any agreement we have with you are covered by English law. Any disagreements will be handled by the courts in England and Wales.
Updates to These Terms
We might update these terms from time to time. We'll always put the 'last updated' date at the top of this page. It's a good idea to check back now and then to see if anything has changed.
Need to Talk?
If you have any questions about these terms, or anything else, just get in touch. You can reach us at [email protected] or give us a ring on +44 151 496 0557. Our address is 12 Princes Dock, Liverpool L3 1DL, UK.
Ready to See Better Results?
If your digital marketing feels stuck or your sales process is a mess, let's talk. We're here to help you get things working properly.